Do I have to pay a customs duty for the goods if I order from Expressive E ?

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Expressive E has no influence over this procedure.

From where do you ship my order?

Orders are shipped locally from our French warehouses.

Which payment methods are accepted in the Online Shop?

We accept payment by credit and debit card (VISA, MasterCard, Carte Bleue, Carte Bancaire), and by PayPal.

How long will delivery take?

Delivery typically takes a week. Please note that some delays may occur on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Support to check whether we received your order.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format in your account or via e-mail when your order is sent out to you.

I have not yet received my delivery, although the stated delivery time has passed.

On rare occasions or in remote areas there sometimes might be a delay. Expressive E unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Support with your order number.

what is your return policy?

we offer a 14 day money back guarantee for all items sold directly by us. items have to be in a 'good as new' condition. If you have any further questions please contact our Support. Further information can be found in our Terms and conditions.

Can i change delivery address once shipped?

if you need to change anything related to your order then please contact our Support as soon as possible. once the order is shipped ability to change information is limited.
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